酒店实务英语

出版时间：2011-7  出版社：对外经济贸易大学出版社  作者：梁悦，刘志霞　主编  页数：261  

内容概要

　　本书以行动导向理论为指导，从酒店工作过程与典型的工作任务出发，以酒店实务为视点，创建基于行动领域的学习情境，组织教学内容，以期让学习者通过课程学习，建构其酒店服务情境下的英语交际能力。该教材遵循职业针对性、岗位实用性、实践可操作性原则，优化实训课程结构和内容；方便教师使用以学生为中心，教学做合一、理论与实施合一、工学结合的教学模式，开展酒店实务英语教学。

书籍目录

Module 1 Front Office
　Part 1 Room Reservation
　Part 2 Concierge Service
　Part 3 Check in
　Part 4 Dealing with Complaints
　Part 5 Cashier Service
Module 2 Housekeeping
　Part 1 Showing the Room
　Part 2 Cleaning the Room
　Part 3 Laundry Service
　Part 4 Room Service
　Part 5 Personalized Housekeeping Service
　Part 6 Dealing with Emergencies
Module 3 Food and Beverage
　Part 1 Taking Restaurant Reservations
　Part 2 Seating the Guests
　Part 3 Taking Orders
　Part 4 Services during the Meal
　Part 5 Bar Services
Module 4 Health and Recreation Club
　Part 1 Beauty Salon
　Part 2 Gym
　Part 3 Sauna Bath and Spa
　Part 4 Swimming, Golf and Karaoke
Module 5 Business Center
　Part 1 Secretarial Services
　Part 2 Convention Services
Module 6 Other Services in the Hotel
　Part 1 Depositing Luggage
　Part 2 Shopping
Appendices
　附录1 酒店部门及职位
　附录2 酒店前厅常用词汇
　附录3 酒店客房常用词汇
　附录4 常见蔬菜水果中英文名称对照
　附录5 烹饪常用词汇中英对照
　附录6 各类食品材料中英文对照
　附录7 中餐菜名中英对照
　附录8 西餐词汇中英对照
　附录9 常用会议会务词汇
　附录10 展会布置词汇
参考书目

章节摘录

　　R=Reservation Clerk　　M=Mary Wang　　R： Good aftemoon. This is Room Reservation.May I help you？　　M： Yes. Do you have a single room for sevennights from September 1 st to 7th？　　R： Just a moment， please. I am sorry， madam.We are fully booked in that period.　　M： Oh， that's too bad.　　R： Is it possible for you to change your reservation date'？　　M： No， I'm afraid not.　　R： Would you like us to put you on our waiting list and call you in case wehave a cancellation？　　M： That sounds， good， but if you do have any cancellations， could you let meknow as soon as possible？　　R： Sure. Besides， you can check from Intemet to see if you have got thereservation. We have a global reservation system through the Intemet. Our websiteis .　　M： Thank you. That's very kind of you. By the way， could you pleaserecommend another hotel which is close to your hotel？ Just in case.　　R： Certainly. I'd suggest that you try Beijing International Hotel.　　M： Do you know the rate for a single room there？　　R： Well， the same to our hotel. It is US$100 per night.　　M： I see. Do you know the telephone number？　　R： Yes， it's 010-5679-3243. Shall I call the hotel for you now？　　M： No， thank you very much. I really appreciate your help. Goodbye.　　R： Goodbye. Thank you for calling.　　……

用户评论 (总计3条)

•   酒店实务英语 不错 是正版 活动买的
•   基本把酒店英语的topic都包含了，但实用性方面有些欠缺，对初学者来说不错了
•   失眠上得酒店英语真的很多，大同小异，没有让人很期待的东西。这本书还行吧