民航客舱服务实用英语

出版时间：2010-10  出版社：天津大学  作者：黄华  页数：188  

内容概要

本书根据空中乘务工作的基本流程，分成22个单元(学习情景)，各个单元紧密衔接，图文并茂且内容翔实，基本涵盖了乘务员客舱服务的所有流程。其中包括航前准备、乘客登机、起飞前、乘客舒适、客舱餐饮服务、客舱娱乐服务、免税品售卖、客舱应急程序、乘客答疑、降落前及降落后等主要环节。     本书供有兴趣的读者阅读。

书籍目录

Unit 1 Preflight Briefing　Part One Proper Terms　Part Two  Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 2 Preflight Check　Part One  Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 3  Boarding & Greetings　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five  Having Some FunUnit 4  Before Take-off Ⅰ　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 5  Before Take-off Ⅱ　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 6  Before Take-off Ⅲ　 Part One  Proper Terms　 Part Two Dialogues　 Part Three Announcements　 Part Four Supplementary Reading　 Part Five  Having Some FunUnit 7  Passenger Comfort　 Part One  Proper Terms　 Part Two Dialogues　 Part Three Announcements　 Part Four Supplementary Reading　 Part Five Having Some FunUnit 8  Beverage Service　 Part One  Proper Terms　 Part Two Dialogues　 Part Three  Announcements　 Part Four Supplementary Reading　 Part Five Having Some FunUnit 9  Meal Service I　 Part One  Proper Terms　 Part Two Dialogues　 Part Three Announcements　 Part Four Supplementary Reading　Part Five  Having Some FunUnit 10  Meal Service Ⅱ　Part One  Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five  Having Some FunUnit 11  Entertainment Service　Part One  Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 12  Duty-free Sales　Part One  Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five  Having Some FunUnit 13 First Aid　Part One Proper Terms　Part Two  Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 14  Safety & Emergency I　Part One  Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five  Having Some FunUnit 15  Safety & Emergency H　Part One  Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five  Having Some FunUnit 16    Delay　Part One  Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 17  Diversion & Transfer　Part One  Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five  Having Some FunUnit 18  Turbulence　Part One  Proper Terms　Part Two  Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five  Having Some FunUnit 19  Enquiries Ⅰ　Part One Proper Terms　Part Two  Dialogues　Part Three  Announcements　Part Four Supplementary Reading　Part Five  Having Some FunUnit 20  Enquiries Ⅱ　Part One Proper Terms　Part Two  Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five  Having Some FunUnit 21  Ere-landing Check　Part One  Proper Terms　Part Two  Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five  Having Some FunUnit 22  After Landing　Part One  Proper Terms　Part Two  Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five  Having Some FunAppendixReferences

用户评论 (总计11条)

•   适合做高职教材，内容安排合理实用，满意
•   这本书应该是对于从事此职业和计划面试此职业的人有用处。
•   刚刚收到的喔！在家猛K书。
•   收到书了，感觉不错，还没看，快递挺快的，不过要是再配有mp3就好了
•   质量不是太好 但是知识嘛 就不计较了
•   给妹妹买的 很好
•   只能说看一看就行，不大有用
•   这本书没有译文，这点不是很喜欢，快递太慢了，都成了慢递了
•   没有光盘，纸质一般，不过书的内容还是可以的
•   gjvgjbddf
•   当当网稀巴烂的服务，稀巴烂的客服，！！！再都不会来