酒店服务英语

出版时间：2012-6  作者：尹立荣，张虹薇　主编  页数：119  字数：205000  

内容概要

根据酒店管理专业学生的就业需求，《酒店服务英语》由三大模块、12个小单元和35个情景对话组成。三大模块分别是礼仪英语、餐饮英语、前厅和客房服务英语。每一单元的内容都由工作任务简介、常见场景、常用词汇、常用句型、巩固练习5个部分组成。遵循前后单元由浅入深、循序渐进的原则，系统而连贯，互相渗透，融会贯通，形成科学的有机整体。不但从横向上体现了语言基础、职业能力、文化背景，更在纵向上围绕同一个服务环节展开，以与主题密切相关的优美图片、相关视频、单元学习内容或任务介绍为导引，引导学生进入到学习环节。其教学重点是营造语境，让学生对所学单词和词组进行深化练习，难点是对职场需要的服务用语进行模拟训练，掌握相关听说技能。计划用时120学时，8个学分，酒店管理专业的学生在第三、第四两个学期完成全部学习内容。

书籍目录

Part One Hotel Courtesy English
　Unit 1 Hotel Courtesy English
Part Two Food and Beverage Department
　Unit 2 Reserving the Table
 Dialogue One: Reserving the Table
 Dialogue Two: Changing the Dinner
Time
 Text : Banquet Service
 Dialogue Three: Banquet Reservation
　Unit 3 Receiving the Guest
 Dialogue Four: Receiving the Guest
 Dialogue Five: Receiving the Guest who has
no Reservation
 Dialogue Six: Recommending the Guest to
Wait
　Unit 4 Taking Order
 Text: Knowledge about Western Food
 Dialogue Seven: Taking Order about Western
Food
 Dialogue Eight: American-Style
Breakfast
 Text: Knowledge about Chinese Food
 Dialogue Nine: Taking Order about Chinese
Food
　Unit 5 Bar Service
 Text: Knowledge about Beverage
 Dialogue Ten: At the Bar
 Dialogue Eleven: Ordering the Foreign
Wine
 Dialogue Twelve: Ordering the Chinese
Wine
　Unit 6 Service during the Meal
 Dialogue Thirteen: Service during the Meal
(1)
 Dialogue Fourteen : Service during the
Meal (2)
 Dialogue Fifteen : Service during the Meal
(3)
　Unit 7 Settling the Bill
 Dialogue Sixteen: Setding the Bill for the
Staying Guest
 Dialogue Seventeen: Setding the Bill in
Cash
 Dialogue Eighteen: Settling the Bill by
Credit Card
Part Three The Front Office and Housekeeping Service
　Unit 8 Reservation Desk
 Dialogue Nineteen: Reserving the
Room
 Dialogue Twenty: Group Reservation
　Unit 9 Reception Desk
 Dialogue Twenty-One: Receiving the
Guest
 Dialogue Twenty-Two: Receiving the Group
Guests
 Dialogue Twenty-Three: Recommending the
Local Restaurant
 Dialogue Twenty-Four: Morning Call
 Dialogue Twenty-Five: Handling the
Complaints
　Unit 10 Bellman's Service
 Dialogue Twenty-Six: Leading the
Guest to the Room
 Dialogue Twenty-Seven: Introducing
the Hotel and the Service Facilities
　Unit 31 Floor Attendant's Service
 Dialogue Twenty-Eight: Cleaning the
Room (1)
 Dialogue Twenty- Nine : Cleaning the
Room (2)
 Dialogue Thirty: Dealing with the
Emergency (Taking Care of the Sick Guest )
 Dialogue Thirty-One: Introducing the
Laundry Time and the Price
 Dialogue Thirty-Two: Returning the
Laundry
　Unit 12 Check-out
 Dialogue Thirty -Three: Exchanging
the Money for the Guest
 Dialogue Thirty -Four: Settling the
Bill in Cash
 Dialogue Thirty-Five: Settling the
Bill by Credit Card
参考书目

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