酒店情景英语

出版时间：2009-12-01  出版社：河南科学技术出版社  作者：尚宏 编  页数：178  

内容概要

　　《酒店情景英语》从酒店从业人员的实际工作需要出发进行构思、设计和编写，共分为七章内容和附录，每章根据不同主题又分若干单元。

书籍目录

Chapter Ⅰ  A Bnef Introduction to the Hotel IndustryUnit 1  Brief Introduction to Hotels and Hotel GroupsUnit 2  Guide to Hotel EnglishChapter Ⅱ  Front OfficeUnit 1  ReservotionUnit 2  ReccptionUnit 3  Bell ServiceUnit 4  Telephone OperatorUnit 5  Information DeskUnit 6  Money ExchangingUnit 7  Checking outChapter Ⅲ  HousekeepingUnit 1  Guiding Guests to Their RoomsUnit 2  Cleaning the RoomUnit 3  Room ServiceUnit 4  MaintenanceUnit 5  Laundry ServiceUnit 6  Money ExchangingUnit 7  Checking out  Chapter Ⅳ  Food and BeverageChapter Ⅴ  The Business CenterChapter Ⅵ  Other ServicesChapter Ⅶ  ComplaintsAppendix