现代旅游英语教程

出版时间：2008-3  出版社：商务印书馆  作者：陆建平 编  页数：387  

内容概要

本书是一本指导涉外导游员提高英语交流和会话能力、讲求策略、重视文化差异的导游英语教材。全书由十三个主题、十四个单元组成，内容涵盖：旅游与导游、迎接宾客、去往宾馆并致欢迎辞、宾馆入住、行程安排、景点介绍、餐馆就餐、购物体验、娱乐活动、应付琐事、遭遇意外、处理投诉、送别宾客并致辞等。每一单元又分成预热问题、情景对话、实用句子、相关策略、文化差异、相关术语和练习七个部分展开。 另外，本教材的附录很具特色，所提供的内容全部为国际导游或外事接待人员所必备、须知，内容包括：全球旅游道德标准、英语导游资格证考试(现场考试)评分标准、旅游团接待计划、宾馆所用各种表格等。

书籍目录

Unit 1   Tourism & Tour Guides  Warm-up Questions  Situational Dialogues    In the classroom    On the campus    In the classroom  Helpful Sentences    Definitions of tourism    Classification of tour guides    Importance of tour guides' work    Qualities for being a qualified tour guide  Related Strategies    Tips for Taking the Tour Guide Qualification Examination  Cultural Differences    Tour-guide Training  Related Special Terms    Key tourism organizations & associations    Major types of tourist guides    Tour guide training/education & examination  PracticeUnit 2  Receiving Guests  Warm-up Questions  Situational Dialogues    At the airport arrival lobby    At the railway arrival platform    With individual tourists    By the coach  Helpful Sentences    Finding guests    Self-introduction    Giving greetings    Confirming numbers of the tourists/luggage    Moving out of the airport/railway station    Offering help  Related Strategies    A Full Preparation for Meeting Tourists  Cultural Differences    Customs for Greeting People  Related Special Terms    Key tourist services/agencies in China    Types of travel    Tour guide's documentation & tools    Airport & railway station  PracticeUnit 3  En Route to the Hotel & Welcome Speech  Warm-up Questions  Situational Dialogues    A welcome speech    An outline of the welcome speech    General introduction to the city    On-the-way guiding    Hotel introduction  Helpful Sentences    Asking for attention    Self-introduction    Introducing a person to a group    Giving welcomes    Expressing intentions to provide good service    Giving good wishes for a pleasant stay  Related Strategies    A Good First Impression  Cultural Differences    Names & Culture  Related Special Terms    Introducing the city    Introducing a hotel  PracticeUnit 4  Checking in at the Hotel  Warm-up Questions  Situational Dialogues    Group check-in with reservation    FIT check-in    Group check-in with a room change    Walk-in check-in  Helpful Sentences    Before checking-in    Registering the guest    Assigning rooms to the guests    Introducing service  Related Strategies    Check-in at a Hotel  Cultural Differences    Art of Speaking  Related Special Terms    A catalog of room types    Meal plans    Food and beverage department    Front office    Housekeeping department    Recreation department  PracticeUnit 5  Itinerary Planning  Warm-up Questions  Situational Dialogues    Discussing a two-day tour in Nanjing  ……Unit 6  Sightseeing ⅠUnit 7  Sightseeing ⅡUnit 8  Dining at RestaurantsUnit 9  Shopping ExperienceUnit 10  Recreational ProgramsUnit 11  Dealing with Miscellaneous MattersUnit 12  Dealing with EmergenciesUnit 13  Handling ComplaintsUnit 14  Seeing off Guests and Farewell SpeechesAnswers for ReferenceAppendices

用户评论 (总计6条)

•   是一本很实用的教程哦
•   我要的就是这个，有文章有练习
•   帮朋友买的 他说不错
•   挺实用，可惜没有配套的光盘，对话部分只好自己看了。
•   这本书的缺陷是审核不严，有略微的瑕疵，美中不足。但是还是值得一读，好教材。最大的问题就是速度太慢！
•   就是个教程 没有什么特别