冲突解决 Conflict Management

出版时间：2006-12  出版社：John Wiley & Sons  作者：Baden Eunson  页数：122  

内容概要

Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning.　　In this book you will find many options for managing conflict, including:　　- planning　　- goal setting　　- compromise

书籍目录

PrefaceIntroduction1  Conflict--the basics2  Conflict development3  Approaches to managing conflict4  Negotiation--the basics5  Positions, concessions and interests6  Getting ready to negotiate7  Negotiation styles8  Negotiation tools and planningConclusionNotesGlossaryIndex