经营过程管理与平衡计分卡

出版时间：2006-12  出版社：John Wiley & Sons Inc  作者：Smith, Ralph F.  页数：227  
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内容概要

Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers is essential reading for creating a strategically aligned organization. Author Ralph Smith shows managers how to channel the specific knowledge, talents, and skills of the workforce throughout their organization toward achieving long-term strategic goals.

书籍目录

PrefaceCHAPTER 1　A World of ChangeCHAPTER 2　How Process Can Drive StrategyCHAPTER 3　The Strategic ProcessCHAPTER 4　Strategy MapsCHAPTER 5　Balanced Scorecard and Strategic InitiativesCHAPTER 6　ConclusionsIndex